Product update May

New order management and customizable climate reporting are the two big news of the month.

New order management

This spring, we’ve done extensive work by visiting several customers who have taught us more about working with large-scale reuse and the logistics required to maintain a high inventory turnover. With these insights, we’ve rebuilt the order management system in Palats from the ground up.

• Clearer delivery overview: All relevant delivery information is now visible in one place, including both the sender’s and recipient’s address and contact details. You can also schedule a delivery date, whether the customer is picking up the articles themselves or having them delivered.
• Picking and drop-off areas: To coordinate order handling, there’s a need to pick the right articles from storage and place them in the correct area. We’ve redesigned this process to work well on mobile, focusing on QR codes, with the added ability to set a designated drop-off area for each order.
• Edit customer details: Delivery addresses and contact info are often incorrect or change as delivery approaches. Admins can now update this information afterwards.
• Shareable links: It’s now possible to copy a link to the order that summarizes its contents and delivery details. This link is accessible even to users without a Palats account — perfect for shipping personnel.
• Custom views and clear statuses: You can now create custom views of orders tailored to your workflow, with filters for picking and delivery status. These views are also available in the mobile app.

Add price and climate data

Palats hosts the industry’s largest database of default values for new prices and CO₂e, but some categories still lack climate data. You can now complement our default values with your own model-specific price and climate impact data, either during inventory or directly in the model library. The library also gives a quick overview of which models are missing data and what sources have been used.

For those with a cataloged inventory and model-specific EPDs, this enables more accurate savings reports.

Edit events retroactively

Accidentally registered a move as a reuse event? Logged a reuse twice for the same article? Mistakes happen when dealing with large volumes. You can now retroactively edit how specific events are reported, allowing you to clean up your statistics directly in Palats. Even archived articles can now be edited if, for example, the weight or category was incorrectly registered.

Combined with the ability to log climate impact and corresponding new prices, you now have full control over the figures reported in your analysis — whether you're measuring financial savings, waste, or climate benefits.

Custom categories

A small group of users is currently testing the ability to create custom categories that differ from Palats’ standard ones. If you think this might be relevant to you, contact Charlotte to join as a test pilot.

Interested in launching your own marketplace to boost reuse? Contact us for a demo!